Terms of Service

Cleannie is the software platform that powers billing, scheduling, routing tools, and local signup pages. Cleannie is operated by Mahy Group LLC.

Your local Cleannie route is run by an independent entrepreneur (the business name on your signup page). They set pricing, manage visits, and are your main contact for day-to-day service. They are responsible for carrying their own business and vehicle insurance; Cleannie does not insure their operations.

Cleaners may complete house-cleaning visits on behalf of your local route. Cleannie does not send its own cleaning crews and is not a national cleaning company. Using Cleannie means you understand service is fulfilled by independent local operators, coordinated on the Cleannie platform.

Cleannie helps arrange house-cleaning visits — booking, routing, completion proof, and billing — depending on your route’s schedule and service area.

Recurring weekly, bi-weekly, or monthly visits are a route cadence, not a Stripe calendar subscription for the home itself. You can skip a visit or stop using the service anytime. When you use Cleannie, these Terms still apply to that use.

Local routes may share house rules (access notes, what to clean, service areas) that stay consistent with these Terms.

When you join a route, you choose a visit cadence (weekly, bi-weekly, monthly, or one time), an open time slot, and home notes. Your route may send a visit reminder by text when you have consented to SMS.

• Reply SKIP to that reminder, or skip in the app, to cancel the upcoming visit. A skip is not billed.
• A skip applies to that scheduled visit only. Your usual cadence resumes on the next cycle unless you skip again or pause service.
• Reply SKIP does not unsubscribe you from Cleannie texts. Reply STOP to opt out of SMS.
• If the home is not accessible when the cleaner arrives (locked door, missing access notes, or similar), the visit may be marked no access and is not billed.
• Your local entrepreneur may pause your account (for example if a card on file fails). Upcoming visits may stay paused until the balance is paid.

By providing your mobile number on Cleannie signup (or in profile settings) and checking the SMS consent box, you agree to receive recurring service texts from Cleannie about your account and house-cleaning visits (visit reminders, status updates, and related service messages). Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help, or START to resubscribe. Consent is not a condition of purchase.

Full opt-in documentation: SMS program & opt-in. Privacy details: Privacy Policy — SMS.

You’re responsible for providing an accurate service address and any access notes your route needs to complete a visit safely (entry codes, keys, pets in the home, hazards).

Cleaners typically take a completion photo as proof of work. That photo is used to confirm the visit and to bill after the work is done. Don’t share access codes you wouldn’t want a service provider to use.

Prices are set by your local route. Neighbors see a published formula (square footage, bedrooms, bathrooms, and a first-visit deep-clean adder). After the first paid visit, your operator may lock an exact recurring price for your home. Cleannie bills after a visit is completed with proof, using a card on file. You are not charged for skipped visits or no-access visits.

Recurring service is not a prepaid subscription: each completed visit is a separate charge. By saving a card and booking Cleannie visits, you authorize those charges. A failed card may pause the next visit until you pay.

Questions about a charge? Start with your local Cleannie contact listed on your route page or in the app.

Keep your login and contact info current. Don’t misuse the platform (fraud, harassment, scraping, or interfering with routes or other customers). We or your local route may suspend access if needed to protect the service or others.

If you run a local Cleannie route, Cleannie is the software platform, branding assets, and operational tools that help you build a house-cleaning business. You remain an independent business owner: you set pricing, manage cleaners and visits, and pay your own costs.

• Your own business insurance. You must obtain and maintain appropriate business / general liability insurance (and any other coverage required for your operations) at your own expense. Cleannie does not provide, arrange, underwrite, or pay for your business insurance.
• Your own vehicle insurance. Any vehicle you or your cleaners use for route work must be covered by valid automobile insurance that you arrange and keep current. Cleannie does not provide auto insurance or coverage for wrecks, accidents, or roadside incidents.
• No platform responsibility for wrecks or claims. Cleannie and Mahy Group LLC are not responsible for vehicle accidents, property damage, personal injury, third-party claims, or other losses arising from how you, your cleaners, or your helpers operate the route — including negligence.
• No customer payouts from Cleannie. Cleannie does not owe customers refunds, goodwill credits, insurance-style settlements, or other dollar support based on your (or your helpers’) acts, omissions, or negligence. Any claim handling or compensation to customers is between you, your customers, and your insurers — not an obligation of the Cleannie platform.
• No profit guarantee. Cleannie does not guarantee any specific financial return, profit, positive cash flow, customer volume, or income. Results depend on your local market, effort, pricing, and how you run the route.
• No responsibility for business losses. Cleannie is not responsible for negative income, operational losses, unpaid balances you choose to absorb, or unexpected expenses incurred while operating your route.

Cleannie (Mahy Group LLC) provides software, payments tooling, and branding. Day-to-day house-cleaning service is performed by independent local route entrepreneurs and their cleaners.

• Cleannie is not the employer of local entrepreneurs, cleaners, or helpers, and does not control their vehicles, driving, or on-site cleaning practices.
• To the fullest extent allowed by law, Cleannie and Mahy Group LLC are not liable for accidents, wrecks, property damage, personal injury, missed visits, or other losses arising from a local route’s operations or negligence.
• Cleannie does not provide insurance coverage for customers or routes, and does not pay insurance-style claims or customer compensation on behalf of a local entrepreneur.
• Service questions and damage claims should start with your local Cleannie route. Platform questions can go to Cleannie as described under Changes & contact.

We may update these Terms as Cleannie grows. The effective date at the top will change when we do. Continued use after an update means you accept the revised Terms.

Day-to-day service questions — reach your local Cleannie route (name and contact on your signup page or in the app).

Platform questions — Cleannie (Mahy Group LLC) at hicleannie.com or support@hilaunchie.com.