SMS program & opt-in

Cleannie (operated by Mahy Group LLC) sends transactional / service SMS about house-cleaning visits — for example visit reminders with a SKIP option, status updates after a completed visit, and related service texts. Recurring visits are a route cadence, not a calendar subscription.

Brand name in messages: Cleannie. Message frequency varies based on the user’s visit schedule. Message and data rates may apply. Reply STOP to opt out, HELP for help, or START to resubscribe after opting out.

End users opt in on the Cleannie website when creating an account. The primary consumer path is https://hicleannie.com/signup/customer. Other Cleannie signup roles use the same phone field and consent controls.

1. Open the Cleannie signup page from the marketing site or a local route page.
2. Enter name, mobile phone number, email, and password.
3. Read the messaging disclosure under the phone field (quoted below) and open the linked Terms and Privacy Policy if desired.
4. Actively check the unchecked-by-default SMS consent checkbox. Account creation cannot complete until it is checked.
5. Submit the form to create the account.

Users may also add or change a mobile number later at account profile settings (after signing in). Saving a new or changed number requires the same disclosure and unchecked consent checkbox.

By providing your mobile number and checking the box below, you agree to receive SMS messages from Cleannie regarding your account and house-cleaning services. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help.

Links shown next to that disclosure: Terms of Service and Privacy Policy (SMS details at /privacy#sms).

Checkbox label (unchecked by default): I agree to receive recurring SMS messages from Cleannie about my account and house-cleaning service (visit reminders, status updates, and related service texts). Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help. Consent is not a condition of purchase.

The control below matches what appears under the mobile phone field on Cleannie signup. The checkbox starts unchecked.

Review the live form (no login required to view): /signup/customer.

• Visit reminder with SKIP option (SKIP cancels that visit only; it does not unsubscribe)
• Status updates after a completed visit
• Review invite after completed service
• HELP reply: program description, Msg&data rates, STOP, and support contact
• STOP reply: confirms unsubscribe; START resubscribes

• Reply STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT) to any Cleannie SMS to unsubscribe.
• Reply HELP for assistance.
• Reply START to resubscribe after opting out.
• Reply SKIP only cancels an upcoming visit — it does not unsubscribe from SMS.
• Privacy details: Privacy Policy — SMS

Copy the following into the campaign “How do end-users consent to receive messages?” / Message Flow field when submitting:

End users opt in on the Cleannie website during account registration at https://hicleannie.com/signup/customer (also used for other Cleannie signup roles). The user enters their mobile phone number on the signup form. Directly below the phone field, Cleannie displays this disclosure: "By providing your mobile number and checking the box below, you agree to receive SMS messages from Cleannie regarding your account and house-cleaning services. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help." Links to Terms of Service (https://hicleannie.com/terms) and Privacy Policy (https://hicleannie.com/privacy) appear next to the phone field. The user must actively check an unchecked-by-default consent checkbox labeled: "I agree to receive recurring SMS messages from Cleannie about my account and house-cleaning service (visit reminders, status updates, and related service texts). Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help. Consent is not a condition of purchase." Account creation cannot complete until the SMS consent box is checked. Users may also update their mobile number later at https://hicleannie.com/dashboard/profile, where the same disclosure, Terms/Privacy links, and unchecked consent checkbox are shown before saving a phone number. Opt-in details and a visual walkthrough are also published at https://hicleannie.com/sms. Messages are transactional/service texts (visit reminders, status updates, review/referral links related to completed service). Reply STOP to cancel, HELP for help.